In The Westin Osaka (it is said as follows with our hotel), we recognize information (it is said with personal information as follows) that can identify guest individual who uses homepage (it is said as follows with our website) to run of our hotel to be important and handle carefully.
We may ask for input, the transmission of personal information on offering various services on our website. We manage information that we received on our website severely. In addition, based on this policy, we establish rules for personal information protection and try for appropriate management for personal information.
About the acquisition of personal information
At our hotel, we perform the acquisition of personal information of guest by legitimate and fair means.
Kind of personal information to acquire
At our hotel, we acquire item to raise below about guest as necessary personal information for purpose to advocate for "use purpose of personal information" of the next clause.
|Subscriber||Conversation recording record (in the case of travel agency including IATA or TIDS number) in full name, phone number, fax number, e-mail address, office or position group name, address and call center|
|Hotel guest||Sex, full name, address, phone number, fax number, e-mail address, credit card information (kind, number, expiration date), office or position group name, Information that is necessary to accept arrival, the departure time to reservation hotel and flight number, having smoking or not, star Wood pre-fado guest member number, age of minor companion, request of other guest|
At the time of room reservation, item to give for "about the joint use of star Wood pre-fado guest member information" separately acquires the enrollment to star Wood pre-fado guest from guest of application newly.
In addition, any place other than the acquisition item about the room reservation mentioned above, there are the following items.
|Other acquisition items|
|Full name, phone number, fax number, e-mail address, office or position group name, zip code, address, sex, star Wood pre-fado guest member number, Information that is necessary to accept request of other guest|
In addition, these information is used for use purpose of the following personal information. Guest can do choice not to provide some information, but, as a result, function and service of our website may not be available.
About use purpose of personal information
Our hotel uses personal information of guest which we acquired only by putting in range necessary for the following objective achievement.
(1) When our hotel including answer to decision and confirmation of reservation, inquiry and request needs to contact guest for some reason
(2) When our hotel analyzes for improvement of service, product of our website and our hotel. In this case, we just handle analysis statistically even if we get up and may not use at all to identify guest individual
(3) To conduct affairs associated with room reservation for star Wood Hotel & resort world wide Inc. (following, "star Wood") affiliation hotel and it
(4) Based on request from series of star Wood hotel, to contact guest
(5) For shipment of prize, document to guest of various campaign elected candidates and document request
(6) This hotel employee training for the purpose of correspondence improvement to guest
Management of personal information
Our hotel acts as personal information of guest in the range necessary for use purpose to keep the correct and latest state.
About the joint use of star Wood pre-fado guest member information
Our hotel shares personal information of guest (the following, "our royalty program member") which had you enroll in star Wood pre-fado guest, star Wood pre-fado planner, star Wood pre-fado business for the following use purposes with hotel of following mention and business partner based on Personal Information Protection Law Article 23 Clause 4 3 and uses.
(star Wood pre-fado planner, star Wood pre-fado business are programs to be vested in star Wood pre-fado guest)
Use purpose about personal information of our royalty program member is as follows.
(1) We manage information of our royalty program member and to maintain, and to accomplish management of member based on member terms surely
(2) In response to the use of adjustment and privilege of point, to manage the situation of guest associated with these
(3) Star Wood Hotel & resort world wide Inc. (because "star Wood" performs marketing campaign in conjunction with product, service that series of star Wood hotel including our hotel or our royalty program business partner provides as follows
(4) To perform market research for the purpose of effect improvement such as star Wood, correspondence improvement to needs for series of star Wood Hotel including our hotel and website, hotel stay, various reporting, advertisement campaigns or promotion activities
(5) Based on request from star Wood, series of star Wood hotel including our hotel or our royalty program business partner, to contact guest
We use personal information of our royalty program member in the range of next for the achievement of the use purpose mentioned above jointly.
・Star Wood and the affiliation hotel (you can see in Web site http://www.starwoodhotels .com about hotel list)
・Our royalty program business partner (you can see about list of business partners in web site http://www.starwoodhotels.com/preferredguest/account/starpoints/partners/index.html)
Item of personal information to use jointly is as follows.
Japanese star Wood hotel bears managerial responsibility in Japan of the member information concerned. When our royalty program member demands disclosure of personal information used jointly according to procedure that our hotel determines, and the contents differ from fact, we can offer correction. In addition, we can demand stop of offer to suspension of the information concerned or third party according to procedure that our hotel determines when personal information of guest is dealt with in violation of law about protection of personal information. For more information about each procedure mentioned above, please contact the following reference.
About disclosure, offer of personal data
At our hotel, we offer personal information of guest to third party except the next case or may not disclose.
(1) When we obtain prior consent from the guest person
(2) When it is based on laws and ordinances
(3) When it is necessary for protection of human life, body or property, and it is difficult for to with consent of the guest person
(4) When it is necessary for promotion of sanitary improvement or healthy upbringing of child in particular, and it is difficult to obtain the guest person's consent
(5) When it is necessary to cooperate for person who received engine of country or local public entity or the trust accomplishing office work to establish of laws and ordinances and might affect accomplishment of the office work concerned by obtaining guest's consent
(6) When, according to the Personal Information Protection Law, we perform the joint use of personal information of guest
(7) When it is necessary to provide personal information of guest as far as trust cooperating in non-disclosure agreement is necessary for achievement of use purpose mentioned above earlier
(8) In addition, when it is admitted that we offer personal information of guest without with consent of guest based on the Personal Information Protection Law
Security measures of personal information
Unauthorized access, loss to personal information of guest come, and our hotel takes necessary and appropriate measures for prevention of loss, manipulation and leak, safety management of other personal information.
In addition, when we establish rule about personal information protection in the company so that safety management of personal information of guest is planned and fix the appropriate office system and entrust with duties to handle personal information elsewhere, we choose company where appropriate safety management measures are taken for and perform necessary and appropriate supervision for trust ahead.
In addition, transmission and reception of personal information to be carried out through guest and the Internet on our website adopts cryptographic technology such as SSL (Secure Sockets Layer) protocols. In this way, coding can prevent leak by data flowing through the Internet. However, we cannot completely guarantee privacy in communication with our hotel as we cannot keep 100% complete security on the Internet. Please offer personal information of guest in your responsibility.
It is technique to distinguish computer of guest from cookies, but there is no that we acquire information that can identify the name of guest, address, phone number, individual such as e-mail address entirely.
About method to set invalidity of notice of having taken refusal of reception desk of new cookies and new cookies or cookies function, there is explanation for "help" in tool bar of most browsers.
But we recommend what we do to setting to take cookies to come to be able to have function of our website conjugate enough by using cookies.
In addition, we use technique called "web beacon" for a part of the email to guest at our hotel. We let you do structure to collect information that we read with Web beacon by burying small image (transparent image of 1x1 pixel) not to see to eyes in homepage and E-mail. In this way, we accumulate access information from opening / preview situation, email of email of guest to homepage.
In addition, on our website, we record access log of accessed one. The link causes are included in access log on domain name and IP address of accessed one, kind of browser using, the access date and time, but do not include information that can identify individual. Access log is utilized for statistical analysis about maintenance management and the use situation of this website, but may not be used in other purpose.
The observance such as laws and ordinances concerned
Members of post of our hotel take responsibility for enforcement of this policy and respect Personal Information Protection Law or other associated laws and ordinances, guidelines and office official regulations and observe.
About personal information in link
We introduce other companies, link to homepage (website) of group to offer more useful information, service to guest on our website. About collection, the handling of personal information on linked homepage (website), our hotel does not take all responsibility. Please use by your judgment.
Inquiry window about personal information
The Westin Osaka personnel affairs general affairs department personal information charge
〒531-0076 1-1-20, Oyodonaka, Kita-ku, Osaka-shi, Osaka TEL06-6440-1022 (time in [weekdays]: for from 10:00 to 17:00)
e-mail ：email@example.com inquiry form (SSL correspondence)
This guideline is based on the Personal Information Protection Law in Japan.
Inquiry over telephone